Consultancy and Support

Consult * Specify * Install * Support * Maintain

We want to work with you because you want us to, not because we have tied you into a long-term contract!

 

That’s why we offer the option to buy individual or multiple consultancy and support Days; you only pay when you need us. We’ll advise you how long we expect projects to take and you can buy days up front, calling them off as you need them – it’s simple.

 

We offer several support packages and can provide bespoke package too. Our team of Microsoft qualified technicians provide reliable IT Support and advice, both remote and on-site.

 

Packages include some or all of the following: Unlimited telephone support for your IT Department. On-Site or Remote Support for any occurrence, upgrades or migrations. Access to all our resources and, via our Gold Partner status, access to Microsoft Business Critical Support if required. Remote monitoring for preventive maintenance and a fast response to issues as they arise. Remote monitoring gives DMS real-time updates on your business critical servers to proactively monitor: services and hardware; network and IP, Windows updates, SNMP, logged in users, website, Active Directory, VMware, SQL Server, SNMP-enabled devices, and more, with Analytic Reports.

Examples of project based consultancy and support days include:

MDT Configuration

Windows 10 Migrations

ADFS & WAP Configuration

DPM Configuration

Network Health Checks & Switch Diagrams

Windows Server & Domain Upgrades

OneDrive Mapping Implementation

Remote Apps & VDI Configuration

Office365 Installation & Configuration

Azure Configuration

GDPR Compliancy Support

Intune & EM+S Installation

NPS & NAP Configuration

Fortigate Support

Technical Support
Cost-effective IT support direct from our helpdesk.

• Unlimited telephone support for:
All MS operating systems, All MS Server appns (including)
Server 2019, 2016 and 2012, Office 365, Exchange, MS Desktop
Operating Systems, Client appns (eg Office, O365 and Azure
• Remote IT support
• Access to Microsoft accredited engineers
• A dedicated account manager
• IT solutions consultancy
• Friendly and helpful experts

Managed Help Desk – Our Technical Help Desk is open 8:30am to 5pm Monday to Friday (exc public holidays).

Log a call on 01322 420140 or via support@dmsystem.co.uk

An engineer will respond within four hours to diagnose the issue and begin working with you to resolve it.

Imparting Knowledge – DM Systems is continually building a knowledge base. This process means resolutions of generic issues discovered on your project will be made available to other clients; more project specific issues are discussed on site and included with the engineer’s report.

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