D&M Group enjoy DMS ‘straight talking’ service
THE CLIENT
IT management services
24/7 monitoring
Data backup and recovery
Data backup in Azure is automated under MS protocols with DMS using MS tools for fast data recovery, with minimal loss and disruption, should a breach of security involving data theft occur. D&M’s Head of IT David Goodwin recalls an issue in early 2023, “The power supply in our on-site server failed causing a crash which took everyone down. We were up and running again in less than an hour from Azure, with no data loss or lasting damage”.
Keeping it simple
Many of D&M’s office staff, especially on the helpdesk, are experienced and knowledgeable builders, plumbers and electricians who don’t all have the IT skills that their younger colleagues grew up with. DMS has been instrumental in simplifying the interfaces for them, so they can focus on delivering first class assistance without being frustrated by the system.